Web Design and Development

Payments for custom design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained by Purple Fish Creative LLC, and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

 Search Engine Optimization, Internet Marketing and Social Media Optimization

Payments for Search Engine Optimization, Internet Marketing, and Social Media Optimization services are nonrefundable, and Purple Fish Creative LLC does not issue proratad refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All setup fees are nonrefundable as it is applied to costs immediately incurred by Purple Fish Creative LLC in initiating services. If a project is cancelled or postponed, all monies paid are retained by Purple Fish Creative LLC, and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Other Services

Other services including, but not limited to Graphic Design, Web Design and Development are typically custom projects. Each project is evaluated individually to estimate the total project cost, based upon the unique goals and features of the project.

In the event of cancellation of project by the client for reasons other than nonperformance by Purple Fish Creative LLC, ownership of all rights and the original assets shall be retained by Purple Fish Creative LLC. A cancellation fee for work completed, based upon the contracted price and expenses already incurred shall be paid by the client.

In the event of cancellation of project by the client due to nonperformance by Purple Fish Creative LLC, ownership of all rights and assets created up to the time of cancellation shall be retained by the client. A cancellation fee for work completed, based upon the contracted price and expenses already incurred shall be paid by the client.

In the event of cancellation of project by Purple Fish Creative LLC ownership of all rights and the original assets shall be retained by client. A cancellation fee for work completed, based upon the contracted price and expenses already incurred, shall be paid by the client.

Chargebacks

If we receive a chargeback or payment dispute from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.